- Business challenge:
- At Ordina Belgium, Internal IT and the Service Desk are responsible for purchasing and
distributing the headsets. Each laptop that is handed out internally is supplied together with a headset. However, users themselves were originally responsible for keeping the firmware up-to-date. “This approach didn’t seem to work so smoothly in practice”, explains Gil Drossart, key account manager at Ordina Belgium. “Using the wrong firmware can mean that the headset doesn’t work properly. This increases the pressure on the internal IT department and can lead employees to stop using their headsets completely. But we didn’t have any insight at all into who actually used the headsets, whether they had the right firmware or if they encountered problems.”
- Plantronics Manager Pro for 500 headsets (Blackwire 310, Blackwire 320, Voyager Pro UC, Voyager 5200, Blackwire 710, Blackwire 720, Voyager Focus)
- Thanks to Plantronics Manager Pro, Ordina Belgium is using its hardware demonstrably more efficiently. Employees no longer have to think about firmware updates and the adoption of UC is increased thanks to a differentiation in the hardware offering. In addition, this management software from Plantronics offers Ordina Belgium new revenue models and is complementary to the service package.